SECTION · 01
Remove data in Personal Settings or by email
The app's account deletion option refers to its user record and related data. It does not mean a registration or login is required. Bliss Way is currently in development; email is also available for questions about deletion before release.
- Open Bliss Way and go to Personal Settings.
- Select the account deletion option and read the details shown.
- Complete the confirmation steps. If you cannot finish, send the request by email instead.
Send a message to support@blissway.org with the subject “Bliss Way data deletion”. Explain that you want your app user record and associated information removed. Include an app-user, generation or Google Play order reference if you have one. You may use this route without opening or reinstalling the app.
There is no registered Bliss Way email address or password to supply. If a reference is unavailable, explain what information you have so we can help locate the relevant records. We may need limited additional verification to confirm that you are entitled to remove them and protect other people's information.
We request only details reasonably needed for identification and verification. Do not send Google credentials, authentication codes, full payment information or unrelated identity documents. An unnecessary copy of a private creation is not a substitute for an available reference and explanation.
SECTION · 02
Before your data is removed
Download any available images or videos you wish to keep before requesting removal. Erased media and service records cannot be recovered from the deleted data. Removing the app user record may also remove information linking device use to previous activity.
Purchased diamonds have no time expiry, but that does not make creative files permanent. If you have a question about diamonds or paid access, keep the available order reference and contact support before or alongside deletion. You do not need to resolve that question first to request removal.
Deletion does not automatically refund a purchase, determine a disputed entitlement or delete your Google account. Ask for review of a payment separately if you need one. The purchase and refund policy explains the store route and how an approved refund affects the corresponding benefit.
SECTION · 03
What is removed and what may remain
Once the request is verified, removal includes the app user record, associated personal information and all information belonging to your creations. Prompts, input and output images or videos, settings, template choices, task identifiers, status, timestamps, other metadata, associations and every copy are covered. That includes previews and thumbnails, as well as data in databases, logs, support or report attachments, caches and backups throughout our controlled systems and processors acting for us.
A separate routine deadline applies without a request: all creation information is deleted within 36 hours from the start of its input upload, or prompt submission when there is no upload. The result and copies share the same deadline. Producing an output or moving information between systems does not reset it.
Files you already downloaded or shared outside our controlled systems are separate copies, which this process does not erase from your device or another service. Google's independent account and payment records follow its own obligations and privacy notice; deleting Bliss Way data does not remove your Google account.
Limited independent information may remain for tax, accounting, a payment dispute, fraud prevention, security or a legal claim. We remove creation content, metadata and associations from those records. The remainder is restricted to its justified purpose and period, is not used for AI training and does not support ordinary continued use of an erased app user record. Installation-source attribution is addressed separately in the Privacy Policy and does not contain creation data.
A protected backup containing no creation data can remain temporarily under its applicable deletion cycle, isolated from ordinary use. If such a backup is restored, deletion is reapplied. All creation information in backups is still subject to the original 36-hour deadline. A backup does not provide an additional exception for keeping creative data.
We explain any verification needed, handle requests within the period required by applicable law and tell you about a relevant retention exception. If some part cannot be completed, we explain the reason and available options. No exception for independent records extends the full creation-data scope or deadline.
This process is provided by PAKFRANCO EXPORTS ( SMC-PRIVATE ) LIMITED for Bliss Way: AI Video Generator. Use the same support address to ask about a particular record or exercise another information right.